Our values

Our values are what set us apart. Not only as people, but as an entire organisation. As a leader in supply chain solutions, the team spirit and positive culture we share is instrumental in all we do. Hence our strong, unwavering focus on our customer, teamwork, progress, accountability and integrity.

Customer

We put our customers at the centre of everything

• We are deliberate in our actions, and provide consistent, value-added services
• We ask for, listen to and respond to our customers' needs (external and internal)
• We act in a timely manner, and make working with us easy

Teamwork

We work together to succeed

• We collaborate across all levels and boundaries, and strive to contribute beyond our own responsibilities
• We treat others with humility and respect, seek to bring out the best in each other, and share in our success
• We work towards the best possible outcomes for Toll

Progress

We are passionate about progress

• We challenge the status quo; and pursue simplification and improvement opportunities with urgency
• We welcome change, and are open to sharing and exploring different ideas and ways of working
• We look for and embrace innovative and technology-driven solutions

Accountability

We are accountable to one another

• We take personal responsibility, and deliver on our commitments
• We hold ourselves and each other accountable for our actions and our safety
• We make effective decisions, and think in terms of solutions

Integrity

We do the right thing, the right way

• We do the right thing the right way, even when nobody is watching
• We have the courage to speak up, and act on difficult issues
• We act with honesty, communicate with transparency